Använd Activation Media Image Creator för att inhämta en JAWS licenskod på ett Windows 7 system, och processen tar nästan 5 minuter efter att säkerhets dialogrutan har försvunnit. 12/9/2009

Ta bort aktivering

"No ILM license Server is found on this subnet" or "Error 17" when starting JAWS. (03/12/2008)

Braille flash messages disappear too quickly to read when you press LEFT or RIGHT ARROW in a marked-up Word document. (02/24/2006)

Can I run the Network ILM authorization for more than one Freedom Scientific product on a single server? (03/10/2006)

Cannot activate multi-user license: “Error 30019 Failed to Add a License” (03/24/2005)

Error [19] displays when activating or updating a JAWS network license. (01/05/2005)

How can I activate JAWS when I encounter a problem with my firewall and all e-mail attachments from Freedom Scientific are stripped? (10/03/2005)

How can I have more control over the distribution of JAWS Network ILM Licenses? (12/08/2005)

How do I activate my software on the Internet if I am using Norton System Works or Anti-Virus 2005? (06/13/2005)

How do I find the 20-digit ILM Authorization number associated with my JAWS Serial Number? (12/23/2004)

How do I get my computer's unique Locking code on a JAWS network license server? (11/01/2004)

If I don't have my ILM authorization CD anymore, can I make my own?

ILM version of JAWS does not find an attached dongle (06/01/2005)

JAWS does not recognize my dongle, what do I need to do? (05/20/2005)

JAWS is running as a service on the same computer as the ILM license server but JAWS is not authorized when you log on. (10/06/2005)

What is the difference between my authorization CD and an activation CD? (02/07/2005)

What is the purpose of the ILM Authorization CD? (02/07/2005)

What should I do after a "No Options Enabled" message when trying to use a dongle locked for current authorization? (02/02/2007)

When activating a network license, you receive an error [93] message. (12/20/2004)

When activating a single user JAWS ILM license, your Authorization CD is not detected. (01/25/2005)

When using Firefox to request an Activation License Code from FSActivate.com the returned code has added text at the end. (03/24/2006)

Why would JAWS run fine with a properly activated ILM license, then suddenly start asking for activation and run in 40 minute mode? (11/03/2004)

Windows Firewall prevents a client computer from retrieving a JAWS license from the license server. (10/07/2004)

Dongeln misslyckas att licensiera som förväntat efter uppdatering till JAWS 17.0.1806 eller MAGic 13.1.1103.


Använd Activation Media Image Creator för att inhämta en JAWS licenskod på ett Windows 7 system, och processen tar nästan 5 minuter efter att säkerhets dialogrutan har försvunnit. 12/9/2009

Bulletin Typ: TSN
Bulletin Nummer: 52088
Datum: 12/9/2009
Produktnamn: JAWS

Version: 11.0

Kategori: Auktorisering

Kort beskrivning:
Använd Activation Media Image Creator för att inhämta en JAWS licenskod på ett Windows 7 system, och processen tar nästan 5 minuter efter att säkerhets dialogrutan har försvunnit.

Problem:
När du försöker att använda verktyget Activation Media Image Creator för att inhämta en licenskod på ett Windows 7 system, kan Windows brandväggen blockera och göra processen långsammare. Detta påverkar Freedom Scientific produkter som använder Internet License Manager (ILM) licensmetod och stödjer Windows 7 operativsystem.

Lösning:
När du använder Activation Media Image Creator, kommer Windows 7 att visa en Windows brandvägg dialogruta. Om detta inträffar, kan du först behöva trycka ALT+TAB för att
flytta till dialogrutan. När dialogrutan får fokus, tryck ALT+A för att invoke the apply knappen. Aktiveringsprocessen kommer att fortsätta, och kan fortfarande ta
upp till fem minuter för att slutföras. Om aktiveringen misslyckas, vänligen försök att aktivera via Activation Image Media Creator en andra gång.


Ta bort aktivering
Gå till Startmeny, Program, Jaws 7.10, Verktyg, Ta bort produktaktivering.

Genomför de nödvändiga stegen i dialogrutan.
Då du är klar, startar du om Jaws, och går igenom stegen för att aktivera
Jaws. Du anger nu din nya 20 siffriga kod.


"No ILM license Server is found on this subnet" or "Error 17" when starting JAWS. (03/12/2008)
 

Details of Selected Bulletin
Bulletin Type: TSN
Date Posted: 03/12/2008
Product Name: JAWS
 

Version: 5.10 plus
Category: Authorization

Short Description:
"No ILM license Server is found on this subnet" or "Error 17" when starting JAWS.

Problem:
You have installed JAWS, MAGic, or WYNN on computers which are on the same subnet, and you configured an ILM license server on one of the machines. When you try to run JAWS, MAGic, or WYNN, you get an error message that no ILM License Server is found on this subnet. You may also receive an Error 17 message.
The Firewall is blocking the ILM request for a license from being requested at the ILM License Server.

Solution:
On the Windows computer that is the License Server, you need to add Firewall exceptions to allow two of the ports to pass ILM licenses.

To create the first port, do the following:

1. Open the Control Panel, and choose Windows Firewall.

2. Press CTRL+TAB to navigate to the Exceptions page.

3. Choose the Add Port button and press ENTER.

4. In the Add a Port dialog box, input the following information:

• Type FS1 into the Name field.

• Type 5093 into the Port Number field.

• Select the UDP radio button.

5. Choose the OK button.

To create a second port, do the following:

1. From the Exceptions page, choose the Add Port button and press ENTER.

2. In the Add a Port dialog box, input the following information:

• Type FS2 into the Name field.

• Type 5094 into the Port Number field.

• Select the UDP radio button.

3. Choose the OK button to close the Add a Port dialog box.

4. Choose the OK button to close the Windows Firewall dialog box.

5. Restart your computer.

For more information about Internet License Manager (ILM) and firewalls, refer to the Help system for your individual product. You may also find the following knowledge base articles useful:

Windows Firewall prevents a client computer from retrieving a JAWS license from the license server.

JAWS isn't speaking at install or startup. Firewall applications may interfere with using JAWS.

Tiny Firewall application may interfere with using JAWS.
 


Braille flash messages disappear too quickly to read when you press LEFT or RIGHT ARROW in a marked-up Word document. (02/24/2006)

Details of Selected Bulletin
Bulletin Type: TSN Number: 24020
Date Posted: 02/24/2006
Product Name: JAWS

Version: 6.0 plus

Category: Authorization

Short Description:
Braille flash messages disappear too quickly to read when you press LEFT or RIGHT ARROW in a marked-up Word document.

Problem:
If you are using braille and you read through a marked-up Word document, Flash Messages appear on your braille display. These messages contain information about what type of editing was performed and/or who performed the editing. If you press LEFT or RIGHT ARROW, the flash messages do not remain on the display long enough to read.
 

Solution:
Pressing INSERT+TAB will cause the Flash Message to appear again. This time, the message will remain on the display long enough to read.


Can I run the Network ILM authorization for more than one Freedom Scientific product on a single server? (03/10/2006)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 03/10/2006
Product Name: JAWS

Version: 5.10 plus
 

Category: Authorization

Question:
Can I run the Network ILM authorization for more than one Freedom Scientific product on a single server?

Answer:
Yes. The ILM Authorization scheme is designed so that all ILM-based Freedom Scientific products can be activated via a single license server computer. The order of activation is not relevant, but it is important that you do not attempt to install the network authorization tools for a second product. Products which currently use the ILM authorization scheme include JAWS, MAGic, and WYNN.

To activate multiple Freedom Scientific products on a single license server, do the following (where [product] indicates JAWS, MAGic, or WYNN):
1. Install the license server tools using your Network Authorization CD.

2. Activate the product following normal instructions.

Now you are ready to activate a second Freedom Scientific product on the same server. You most likely have received a Network Authorization CD for each product. After you install the network authorization tools on the Network Authorization CD, do not install the license server tools again when you install other products.

3. Open the Start menu and choose Programs, Freedom Scientific, Network, Update Product Authorization.

4. Choose the Activate button.

5. Select Now, Using the Internet and choose Next.

6. You are now asked for the 20-digit authorization code for the second Freedom Scientific product. Type in the code.

7. Choose Next to activate your software.

Repeat steps 3 through 7 for each product you want this license server to authorize.

NOTE that it is important you do not attempt to install more than one set of license tools on the license server. If you do, attempting to activate the license for a second product may result in an Error 30019 Failed to Add a License. If you receive this error message after activating one of our products, then attempting to install network authorization tools for another one of our products, you can do the following to resolve the problem:

1. Uninstall the network authorization Tools: from the Start menu, choose Freedom Scientific, Network, Uninstall Network Setup and choose OK.
2. Delete the following folders from the license server:
\ProgramFiles\FreedomScientific\Activator

\ProgramFiles\Rainbow Technologies

3. Reinstall the network authorization tools from your AuthNet Product CD.

4. Activate both Freedom Scientific network licenses with the same network authorization tools, accessed via the Start Menu, Programs, Freedom Scientific, Network.

This information specifically applies to products using Internet License Manager (ILM) based activation. ILM has been available from Freedom Scientific

starting Fall 2004 for JAWS, and late summer of 2005 for MAGic and WYNN. This information does not affect products using older authorization methods.

Last updated September 2006


Cannot activate multi-user license: “Error 30019 Failed to Add a License” (03/24/2005)

Details of Selected Bulletin
Bulletin Type: TSN Number: 19353
Date Posted: 03/24/2005
Product Name: JAWS

Version: 5.10 plus

Category: Authorization

Short Description:
Cannot activate multi-user license: “Error 30019 Failed to Add a License”

Problem:
When attempting to activate your multi-user license on the server with Internet License Manager (ILM), you receive the following error message: "30019 Failed to Add a license to the license server..." When you close the message box, you receive another error message: "SentinelLM: Error [19] Failed to add license code."

This error can be a result of a 3rd party application, such as SPSS or Mercury Quicktest Pro, also using the SentinelLM authorization scheme with a license server on the same computer. If there is another SentinelLM license server on the same computer, it can interfere with the Freedom Scientific ILM license activation for JAWS, MAGic, and WYNN. If you attempt to activate the JAWS, MAGic, or WYNN network license on the same server where the other SentinelLM network license is, the first application's license information may be detected and the activation then fails.
The problem can also apply to multiple Freedom Scientific product authorization on the same network license server if you activate a network license for a Freedom Scientific ILM product, then install the Net Auth tools again for another one of our products on the server. You can read more about multiple Freedom Scientific Products and a simple workaround in the article titled "
Can I run the Network ILM authorization for more than one Freedom Scientific product on a single server?"
This TSN addresses only network multi-user licenses. Single-user and non-network multi-user ILM licenses should remain unaffected.

Solution:
Do the following to activate a Freedom Scientific license on the SentinelLM license server that was installed with another product using Sentinel:

1. Download the .zip file

ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/s_echoid.zip (305kb)

2. Extract the contents of the Zip file to a folder on the local computer.

3. Run the file S_echoid.exe. A message box appears stating Locking code 1 in the form "n-nnnn". This is your simple Locking code. Make a note of this value.

4. Go to the Web site http://www.fsactivate.com.


After choosing Continue on the first page, select Instant Activation to retrieve an Activation License code.

5. In the Authorization number edit box, enter your 20-digit network Authorization number. In the Locking Code edit box, enter your simple Locking code.

Choose Submit License Request.

NOTE: This will decrement your activation count by one.

6. The next page will display an alphanumeric License code. Copy this License code with CTRL+C.

7. If you installed the Network Authorization tools, do the following:

a. Open the Start menu and choose Programs, Freedom Scientific, Network, Update [Product] Authorization.

b. In the Client Activator, select the option Activation Generated from www.FSActivate.com.

c. Paste the License code with CTRL+V in the edit box and choose Next.

d. After you have successfully activated the software, choose Finish.

e. Skip to step 9.

8. If you did not install the Network Authorization tools, do the following:

a. Start the WlmAdmin program that came with the third-party software. For SPSS 13, this can be accessed by opening the Start menu and choosing Programs,

SPSS Sentinel License Manager, Sentinel LM Server Administration.

b. On the left pane, go to Subnet Servers and expand the tree.

c. Select the name of the computer on which the license server is running and press the APPLICATION Key or right-click. Choose Add Feature and then From

a String.

d. Check the option Add feature to server's file.

e. Paste the License code with CTRL+V in the License Code edit box and choose Add.

9. After adding the new License code, the SentinelLM license manager should be updated with the Freedom Scientific license. The SentinelLM service and the

computer do not need to be restarted. If the Freedom Scientific application is running, you will need to restart that program.

This information specifically applies to a limited set of products using Internet License Manager (ILM) based activation. ILM has been available from Freedom

Scientific starting Fall 2004 for JAWS, and late summer of 2005 for MAGic and WYNN. This information does not affect products using older authorization methods.

Last updated July 2006
 


Error [19] displays when activating or updating a JAWS network license. (01/05/2005)
 

Details of Selected Bulletin
Bulletin Type: TSN
Date Posted: 01/05/2005
Product Name: JAWS

Version: 6.0 plus

Category: Authorization

Short Description:
Error [19] displays when activating or updating a JAWS network license.
 

Problem:
When activating or updating network authorization, you receive an error [19] message. This refers to network authorization using Internet License Manager (ILM) authorization.

Solution:
If you started the activation process by choosing Update Authorization from the Help menu, you cannot activate/update network licenses using this method.

If you plan on using the FSActivate.com Web site to retrieve a Activation License code, you also cannot use the Locking code displayed in the activation dialog boxes.

To activate your network license without receiving this error, open the Start menu and choose Programs or All Programs, Freedom Scientific, Network, Update Authorization.

If you use the Update Authorization command in the Freedom Scientific program group and still receive the error, verify whether there is another ILM license server on the network. If one is connected, you must set the environment variable LSFORCEHOST to the name of the computer running the Freedom Scientific ILM license server. Restart the computer and then reactivate your license. Information about setting the environment variable can be found in the documentation on your network tools CD. The method used to set an environment variable depends on which version of Windows you are using. You can find a summary of each method in “Notes on Setting Environment Variables by Operating System” on page 134 of the SentinelLM System Administrator's Guide. To view this guide, open the Start menu and choose Programs, Freedom Scientific, Network, System Administrator's Guide.
This information specifically applies to products using Internet License Manager (ILM) based activation. ILM has been available from Freedom Scientific starting Fall 2004 for JAWS, and late summer of 2005 for MAGic and WYNN. This information does not affect products using older authorization methods.
 


How can I activate JAWS when I encounter a problem with my firewall and all e-mail attachments from Freedom Scientific are stripped? (10/03/2005)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 10/03/2005
Product Name: JAWS

Version: 7.0 plus

Category: Authorization

Question:
How can I activate JAWS when I encounter a problem with my firewall and all e-mail attachments from Freedom Scientific are stripped?

Answer:
If your firewall prevents activation, it is recommended that you call Freedom Scientific at (727) 803-8015 or send an e-mail to activate@freedomscientific.com to request an Activation CD. Please remember that the customer service personnel will need your Locking code and 20 character Authorization code. Once your request is processed you receive a CD by mail that you can insert into your computer to activate JAWS.
If you do not want to wait for the CD, Customer Service can e-mail you the appropriate files. However, some firewalls may strip the attachments that are sent. If this is the case, you can use the following method to activate JAWS (version 7.0 or later only). If you are in a corporate environment, your IT person can help you with this process. Otherwise, you will need a friend with Internet access outside of the firewall.

To prepare for this procedure, do the following before beginning:

1. Start JAWS. From the Help menu, choose Update Authorization.

2. Choose the Start Activation button.

3. Read the message and choose the Continue button.

4. Insert your Activation CD and choose Activate Using Authorization CD. If you do not have your CD, choose Enter Authorization Number Manually.

5. Choose the Activate button.

6. Select Activation Generated from FSActivate.com and choose Next.

7. The JAWS Activation dialog box displays your Locking code and Authorization number (if you inserted the CD). Leave this dialog box open while you complete the remaining steps.

Your friend that is assisting you with this process then needs to do the following:

1. Go to http://www.fsactivate.com and choose Continue Product Activation.

2. Activate the following link: "Select this link to learn how to download and use the Activation Media Image Creator program."

3. Follow the instructions on this page to download and install Activation Media Image Creator.

4. Start Activation Media Image Creator.

5. Enter the 20-digit Authorization Number and Locking code displayed in the JAWS Activation dialog box.

6. Choose Submit. The program will retrieve an Activation License code from Freedom Scientific.

7. Press WINDOWS Key+E and navigate to C:\Activation Media Images\[Locking code]\Files (where [Locking Code] is your computer's Locking code).

8. Your friend should attach the file Authorization.ini (which is in this folder) to an e-mail and send it to you.

ALTERNATE METHOD FOR SENDING THE .INI FILE

If the firewall is blocking all file attachments, you cannot send the Authorization.ini file through e-mail. Instead, do the following:
1. Open the Authorization.ini file in Notepad.

2. Press CTRL+A.

3. Press CTRL+C to copy the selected text.

4. Create a blank e-mail message. Press CTRL+V to paste the contents of the Clipboard into the e-mail message.

5. Send the e-mail to your friend.

When your friend receives the message, he or she should do the following:
1. Select the contents of Authorization.ini in the e-mail and press CTRL+C.

2. Start Notepad.

3. Press CTRL+V to paste the contents of the Clipboard.

4. From the File menu, choose Save As.

5. Name the file "Authorization.ini" and press ENTER.

6. Navigate to the folder where you saved the file.

7. Continue to the next set of directions. Start at step 2.

After you have received the file Authorization.ini from your friend, do the following:

1. Save the attached file Authorization.ini to your desktop.

2. Select the file and press CTRL+C.

3. Open the Start menu and choose Programs or All Programs. Then open the JAWS program group and choose Explore JAWS.

4. Select Explore Program Files and press ENTER.

5. Press CTRL+V and choose Yes when asked to replace the existing file.

6. Select the file ActivationCode.exe and press ENTER.

7. Quit JAWS and then restart the program. Your software should now be authorized.

If your software is still not authorized, this is probably due to a lack of required network permissions. Ask your network administrator to give you read/write access to the folder C:\Program Files\Freedom Scientific\Activator. After you have these new permissions, run the file ActivationCode.exe again.
 


How can I have more control over the distribution of JAWS Network ILM Licenses? (12/08/2005)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 12/08/2005
Product Name: JAWS

Version: 5.10 plus

Category: Authorization

Question:
How can I have more control over the distribution of JAWS Network ILM Licenses?

Answer:
Group reservations give you the ability to exercise local administrative controls by associating a series of groups with JAWS or MAGic and reserving for each group a certain number of license tokens. Any license tokens not specifically reserved can be used by any eligible user regardless of group affiliation.

INCLUDING/EXCLUDING USERS OR COMPUTERS

Group members can be either users or computers. Users are specified by their login name, and computers are specified by their computer name. Certain users or computers can also be allowed to run, or be prevented from running, JAWS or MAGic through the use of group reservations.

THE RESERVATION FILE

The reservation file controls which groups exist and which members belong to those groups. This file is loaded when the license server starts. For changes to reservations to take effect, the license server must be restarted. The reservation file must be located in the English subfolder of the SentinelLM folder.
By default, this is located at:
C:\Program Files\Rainbow Technologies\SentinelLM 7.2.0.6 Server\English

The reservation file must be named lsreserv with no file name extension.

RESERVATION FILE CHARACTERISTICS

The following apply to groups:

• You can define a maximum of 256 groups, with 256 members each.

• Groups must be mutually exclusive. Different groups for the same application should not have common users or computers.

• Group names and member names cannot exceed 64 characters.

• The number of license tokens reserved for an application cannot exceed the number of concurrent copies specified in the license code for that application.

EDITING THE RESERVATION FILE

1. Open the Server Administration tools by opening the Start menu and choosing Programs, Freedom Scientific, Network, Server Administration.

2. Open the Edit menu and choose Reservation File.

3. To make a new reservation file, open the File menu and choose New. Alternatively, use the Open command on the File menu to edit an existing reservation file.

4. To add definitions for who can use the license tokens for specific licenses, open the Feature menu and choose Add. The New Feature Wizard appears.

5. Choose Next. For JAWS, enter “00” without quotes as the Feature Name. For MAGic, enter “10” without quotes. Leave the Feature Version box blank. After entering the feature name, choose Next.

6. Enter a group name, specify the number of tokens to reserve for this group, and click Next.

7. Choose Add to add a new member. You are asked to enter the name of the member, and whether the member is a user (if so, specify the user’s login name) or a computer (if so, use the name of the computer on the network). You must also choose to include or exclude this user or computer. Choose OK to finish the definition.

Note: Different groups cannot have the same members. Therefore, for larger sites, it is recommended that you use uniquely named computers as members, since it is possible that different users may use the same login names at different locations.

8. Choose Finish.

9. After at least one feature has been defined, you can specify another group to use that feature. Open the Group menu and choose Add to add a new group. Users and computers can only be a member of one group per feature. Features cannot be the same.
After you are finished making changes, you must save the file. Open the File menu and choose Save As. Navigate to

C:\Program Files\Rainbow Technologies\SentinelLM 7.2.0.6 Server\English

Name the file "lsreserv." Choose Save.

10. For changes to take effect, the license server must be restarted. To restart the license server without restarting the computer, follow the instructions below.

RESTARTING THE SERVER APPLICATION

1. If the license server (WlmAdmin) application is not already running, open the Start menu and choose Programs, Freedom Scientific, Network, Server Administration.

2. Select "Subnet Servers" and press RIGHT ARROW.

3. Select the name of the computer running the license server that you intend to restart and press the APPLICATION Key. Then, choose Shutdown Server.

4. Open the Start Menu, select Settings, and then choose Control Panel.

5. Choose Administrative Tools.

6. Choose Services.

7. Scroll down, select SentinelLM, press the APPLICATION Key, and choose Start.

8. Switch back to the license server window, which is named “WlmAdmin” in the taskbar.

9. Select "Subnet Servers," press the APPLICATION Key, and choose Refresh. The server will reappear in the list.

10. Verify that the reservation file changes took effect by selecting the server name and pressing RIGHT ARROW. Then select the feature name you want to check. The total reserved number should reflect the changes that were made.
For more information, refer to SLM71sys.pdf in the Documentation folder on your Authorization CD.

NOTE: For Network Administrators who use JAWS, the Reservations File dialog is not speech-friendly. Future support is planned; in the meantime, use of the JAWS cursor will help.

This information specifically applies to products using Internet License Manager (ILM) based activation. ILM has been available from Freedom Scientific starting Fall 2004 for JAWS, and late summer of 2005 for MAGic and WYNN. This information does not affect products using older authorization methods.


How do I activate my software on the Internet if I am using Norton System Works or Anti-Virus 2005? (06/13/2005)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 06/13/2005
Product Name: JAWS
 

Version: 5.10 plus
 

Category: Authorization

Question:
How do I activate my software on the Internet if I am using Norton System Works or Anti-Virus 2005?

Answer:
Norton System Works 2005 and Norton Anti-Virus 2005 have a new feature called Internet Worm Protection that replaces the Windows XP Service Pack 2 firewall.
This feature can potentially interfere with Freedom Scientific product activation.

Do the following to place the Freedom Scientific Activation utility on the exclusion list for Internet Worm Protection:

1. Start Norton System Works 2005.

2. Open the Options menu and choose Norton Anti-Virus. If you are using Norton Anti-Virus 2005, simply pressing ALT+O opens the Options dialog box.

3. Press INSERT+Z to turn off the Virtual Cursor.

4. Press the TAB key until you select Internet Worm Protection and press ENTER.

5. Press ALT+P to choose Programs, and then press ALT+D to choose Add.

6. Press SHIFT+TAB to move to the list of folders. Press F until you select the Freedom Scientific folder, and then press ENTER.

7. Select the Activator folder and press ENTER.

8. Select either the 1.0 or 1.1 folder, and then press ENTER.

9. Select the file FSActivate.exe and press ENTER.

10. In the combo box, select "Permit" and press ENTER.

11. Choose the OK button to close the Program Exclusion dialog box.

12. Choose the OK button again to close the Norton Anti-Virus dialog box.

The Freedom Scientific Activator should now be able to activate your software without being blocked by the Internet Worm Protection feature.

Related knowledge base articles:

Windows Firewall prevents a client computer from retrieving a license from the license server.

JAWS isn't speaking at install or startup. Firewall applications may interfere with using JAWS

This information specifically applies to a limited set of products using Internet License Manager (ILM) based activation, available from Freedom Scientific

starting Fall 2004. This information does not affect products using dongle and Quella (3.5" diskette based) authorization methods.


How do I find the 20-digit ILM Authorization number associated with my JAWS Serial Number? (12/23/2004)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 12/23/2004
Product Name: JAWS

Version: 5.10 plus

Category: Authorization

Question:
How do I find the 20-digit ILM Authorization number associated with my JAWS Serial Number?

Answer:
The Authorization number is a unique 20-digit hexadecimal code tied to your JAWS serial number that allows you to get started activating your Internet License Manager (ILM) license. This number appears in print and braille on your product packaging and is required to activate your license. Note that only the first seven characters are displayed for security purposes when the number appears in public places, such as FSActivate.com.

For convenience, an Authorization CD with your 20-digit Authorization number is provided with your program CD. When you insert your single-user Authorization CD into a CD-ROM drive, your 20-digit Authorization number is automatically inserted into the computer's registry and is displayed in the Authorization Number edit box when you activate your license. You can press INSERT+F1 or CTRL+INSERT+V while in the JAWS window to see the first seven characters of your 20-digit Authorization number. This helps you confirm that your number is accurate or communicate with Customer or Technical Support.
If you did not use the Authorization CD, the Authorization number is not displayed when you press INSERT+F1 and CTRL+INSERT+V.

NOTE: Choosing Remove Product Activation from the Tools submenu in the JAWS program group removes your ILM license and the 20-digit Authorization number from your system's registry.
If needed, you can find your full 20-digit Authorization number in the following places:

* In print and braille on your JAWS CD sleeve.

* Open the JAWS Help menu and choose Update Authorization. Proceed with activation using the Internet. During the process you will find a dialog box that displays your Authorization number if you used your Authorization CD. You can then cancel the activation (there is no need to activate your software again).

* If you have the Authorization CD, you can explore the contents and look for a file with the extension .fsac. The name of this file is your 20-digit Authorization number.

* Contact Customer Service and provide your JAWS serial number.

This information specifically applies to a limited set of products using Internet License Manager (ILM) based activation, available from Freedom Scientific starting Fall 2004. This information does not affect products using dongle and Quella (3.5-inch disk based) authorization methods.


How do I get my computer's unique Locking code on a JAWS network license server? (11/01/2004)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 11/01/2004
Product Name: JAWS

Version: 5.10 plus

Category: Authorization

Question:
How do I get my computer's unique Locking code on a JAWS network license server?

Answer:
There are a number of situations that may occur that require you to know the Locking code of the computer where your Freedom Scientific product license(s) is stored. For example, if a firewall is preventing product activation, you can go to FSActivate.com, enter your Authorization number and Locking code, and obtain an Activation License Code. If you install an ILM license server on a computer, but do not install the Freedom Scientific product on that computer, you cannot find your Locking code by looking in the program's About box. Do the following to find the server's unique Locking code:

1. From the Start menu, choose Freedom Scientific, Network, Update <FS Product> Authorization. <FS Product> refers to whichever Freedom Scientific ILM product you are using (such as JAWS, MAGic or WYNN).

2. Choose Start Activation.

3. If you are asked to insert your Authorization CD, specify that you want to enter the Authorization number manually.

4. Choose Activate.

5. Select the Telephone to Receive Activation by Mail radio button and press ENTER.

6. The server's Locking code is shown on the page that displays and is normally in the following format: ###-123ABC.

7. After you copy the Locking code, choose Quit.

You can then paste the Locking code into a text file that you can save in a secure location.

This information specifically applies to products using Internet License Manager (ILM) based activation. ILM has been available from Freedom Scientific starting Fall 2004 for JAWS, and late summer of 2005 for MAGic and WYNN. This information does not affect products using older authorization methods.



If I don't have my ILM authorization CD anymore, can I make my own?

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 05/12/2005
Product Name: JAWS for Windows

Version: 5.10 plus

Category: Authorization

Question:
If I don't have my ILM authorization CD anymore, can I make my own?

Answer:
Yes, if you have a CD burner and the appropriate software, you can create your own replacement ILM Authorization CD. The instructions provided in this article will guide you through the process of creating a replacement for either a single-user (standalone) or Multi-User Non-Network authorization CD. You will need to know your 20-digit Authorization number to proceed.

In the event that you need the instructions and file set to create a Network authorization CD for your Network ILM license, please contact Technical Support at Support@FreedomScientific.com and indicate your product Serial Number and contact information.

Do the following to create a new single-user or multi-user non-network Authorization CD:
1. Create a folder on your computer in an easy-to-find location.

2. Download the .zip file from the following location and extract the files into the folder you created:

ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/MakeAuthJAWSCD.zip


The files contained in this .zip file are:

AuthCode.enu

AuthCode.exe

Autorun.inf

readme.txt

Auth#GoesHere.fsac

3. Start Notepad and open the file named Auth#GoesHere.fsac. There are three lines of text in this file. The first two are simply comments that do not affect your CD.

Tip: If desired, you can add your JAWS serial number on the second line. This isn't necessary but can help you as a reference.

4. Move down to the last line of text, which reads: "PasteYour20DigitAuth#Here." Hold down SHIFT and use the arrow keys to select this entire line of text.

5. Copy or type your 20-digit Authorization number over the selected text. For accuracy, it is recommended that you use the Windows Copy and Paste commands to insert your 20-digit authorization number. Verify that there is no other text on the line and that the number is accurate before continuing.

6. Press CTRL+S to save your changes, then press ALT+F4 to quit Notepad.

7. In Windows Explorer, select the file Auth#GoesHere.fsac and press F2 to rename it. Paste or type your 20-digit Authorization number so that the file name becomes your 20-digit number (make sure the file extension remains .fsac). Press ENTER to finish renaming the file.

8. Start your CD burning software and be sure that when you create the CD project that you are not creating a multi session CD. You must create a single session CD.

9. Burn the five files you extracted from the .zip file (including the file you renamed) to a CD. The volume label, or name of the CD, must be: AuthJAWS. If the CD is not labeled correctly, it will not work as expected.

Note that if for some reason you no longer have your ILM Authorization CD and you cannot burn your own, you can order a replacement CD through Freedom Scientific Sales or Customer Service. E-mail addresses and phone numbers are listed on the " Contact Us" page of the Freedom Scientific Web site.
You can learn more about ILM activation in the Product Activation Overview topic in JAWS Help. You might also find the following related Web pages useful sources of information:

Freedom Scientific Product Activation (Introduction)

What is the purpose of the ILM Authorization CD?

What is the difference between my authorization CD and an activation CD?

How do I find the 20-digit ILM Authorization number associated with my JAWS Serial Number?

What are the different ways to Authorize JAWS?

This information specifically applies to a limited set of products using Internet License Manager (ILM) based activation, available from Freedom Scientific starting Fall 2004. This information does not affect products using dongle and Quella (3.5-inch disk based) authorization methods.


ILM version of JAWS does not find an attached dongle (06/01/2005)

Details of Selected Bulletin
Bulletin Type: TSN Number: 22870
Date Posted: 06/01/2005
Product Name: JAWS

Version: 6.0 plus

Category: Authorization

Short Description:
ILM version of JAWS does not find an attached dongle

Problem:
In Internet License Manager (ILM) builds, JAWS does not find Dongle authorization when a Dongle is attached. If JAWS is run as a service, the Dongle is found. This problem occurs only in JAWS 6.0 and 6.10 ILM builds and on machines running Windows NT4, 2000, or XP. It is not present in the Dongle-only builds nor on Windows 9X machines.

Solution:
The instructions are slightly different for Windows XP and Windows 2000/NT4. You must be logged in as an administrator to perform the following steps.

In Windows XP:

1. From the Run dialog, type Regedt32. This will open the Registry Editor.

2. Navigate to the following registry key: HKLM\SOFTWARE\Rainbow Technologies\Sentinel System Driver.

· When you reach the Sentinel System Driver key, you may get an error stating the key could not be opened. Close the error message box if it appears.

3. While the Sentinel System Driver key is highlighted, press the Applications Key and navigate to Edit, Permissions.

4. In the Permissions dialog, select the Advanced button.

5. In the Advanced Security Settings dialog, press ALT+TAB to go to the Owner tab.

6. In the Change owner to list box, select Administrators. Select OK to save the changes.

7. You are returned to the Permissions dialog. Press TAB to move to and select the Add button.

8. In the Select Users or Groups dialog, under the From this location edit field, the computer's name should be displayed.

· If it is not, select the Locations button. In the Locations dialog, select the computer from the tree and select OK to close the dialog.

9. Select the Advanced button. This will open a second dialog that is also named Select Users or Groups.

10. Select the Find Now button and press TAB to move to the list of names below.

11. From the list of names, select Everyone and then OK. This will close the second Select Users or Groups dialog and you are returned to the first Select Users or Groups dialog.

12. Select OK again and you are returned to the Permissions dialog.

13. While Everyone is still highlighted under the Groups or user names list, press TAB to move to the Permissions for Everyone group box.

14. Check the first check box after Full Control to give this group full control of the registry key.

15. Select OK to close the Permissions dialog.

16. Press ALT+F4 to close the Registry Editor.

In Windows 2000/NT4:

1. From the Run dialog, type Regedt32. This will open the Registry Editor.

2. Press CTRL+TAB until you are on the window for HKEY_LOCAL_MACHINE.

3. Navigate to the following registry key: HKLM\SOFTWARE\Rainbow Technologies\Sentinel System Driver.

When you reach the Sentinel System Driver key, you may get an error stating the key could not be opened. Close the error message box if it appears.

4. While the Sentinel System Driver key is highlighted, press the Applications Key and navigate to Security, Permissions.

5. In the Permissions dialog, select the Advanced button.

6. In the Access Control Settings dialog, press ALT+TAB to move to the Owner tab.

7. In the Change owner to list box, select Administrators. Select OK to save the changes.

8. You are returned to the Permissions dialog. Tab to and select the Add button.

9. In the Select Users or Groups dialog, select Everyone from the list of names and then select the Add button.

10. Select OK to close this dialog and you are returned to the Permissions dialog.

11. While Everyone is still highlighted under list of names, press TAB to move to the Permissions group box.

12. Check the first check box after Full Control to give this group full control of the registry key.

13. Select OK to close the Permissions dialog.

14. Press ALT+F4 to close the Registry Editor.

After the registry has been modified and JAWS still does not find the dongle, the Sentinel System driver needs to be reinstalled.

1. From the Run dialog:

· If you are in Windows XP, type the following: C:\windows\system32\RainbowSSD5.39.2.exe

· If you are in Windows 2000 or NT4, type the following: C:\Winnt\system32\RainbowSSD5.39.2.exe

2. This launches the Sentinel System Driver Setup. Go through the process and choose to remove the driver.

3. After the driver is uninstalled, bring up the Run dialog again. You will need to run the driver's installer again.

· If you are in Windows XP, type the following: C:\windows\system32\RainbowSSD5.39.2.exe

· If you are in Windows 2000 or NT4, type the following: C:\Winnt\system32\RainbowSSD5.39.2.exe

4. Go through the setup and choose the Complete installation to install the driver.

5. Shut down and Restart the computer when you are done.

For general information about installing dongle drivers, refer to the knowledge base article "

JAWS does not recognize my dongle, what do I need to do?"
 


JAWS does not recognize my dongle, what do I need to do? (05/20/2005)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 05/20/2005
Product Name: JAWS

Version: 6.0 plus

Category: Authorization
 

Question:
JAWS does not recognize my dongle, what do I need to do?

Answer:
Two types of dongles can be used with Freedom Scientific products: parallel and the USB. When using the USB dongle, a Windows New Hardware wizard may appear when you first connect the dongle to Windows XP-based computer. Do the following to configure your new hardware device:

1. The first dialog box of this wizard asks for permission to search the Windows Update site for the software. Press the TAB key one time, press the DOWN ARROW two times until you select the No radio button. Press ENTER.

2. The next dialog box that appears mentions the Rainbow USB Super Pro, which is the driver for the dongle. Be sure the Install Software Automatically radio button is selected and press ENTER.

3. When the dialog box informs you that the wizard has finished installing the software for the Rainbow USB Super Pro, press ENTER to activate the Finish button and close the dialog box.
The drivers for the USB dongle are now installed. The New Hardware wizard only appears in Windows XP the first time you connect the dongle to the computer.
You should not see this wizard again unless you get a new computer or remove the Rainbow USB Super Pro drivers.

ADDITIONAL NOTES:

- In Windows 95/98/ME, no New Hardware wizard appears. Instead, a dialog appears asking you to wait while driver information is installed. The drivers are then installed automatically.

- In Windows 2000, no New Hardware wizard appears. You only hear a system "ding" sound when you plug the dongle into the USB port. The drivers are then installed automatically.

- Parallel dongles require no additional drivers than what JAWS installs.

- JAWS 6.0 or later ILM (Internet License Manager) versions will recognize authorization from both the ILM license as well as a hardware dongle. When you install JAWS, the dongle option and drivers are set to install by default. Note that if you choose Guided or Advanced installation, you can uncheck the dongle option and choose to not have JAWS install the necessary drivers. However, this is not recommended. You can verify whether the dongle driver is being installed in the dialog box that asks you to review your installation selections. When you start JAWS 6.0 or later, the program looks first for a current dongle authorization and, if it does not find it, looks for an ILM license.
For more information about the different types of authorization options for JAWS, refer to the knowledge base article

"What are the different ways to Authorize JAWS?"
 


JAWS is running as a service on the same computer as the ILM license server but JAWS is not authorized when you log on. (10/06/2005)

Details of Selected Bulletin
Bulletin Type: TSN
Date Posted: 10/06/2005
Product Name: JAWS

Version: 5.10 plus
 

Category: Authorization

Short Description:
JAWS is running as a service on the same computer as the ILM license server but JAWS is not authorized when you log on.

Problem:
Note: This notice applies to a limited group IT administrators who depend on JAWS to manage the license server.

JAWS is running as a service on the same computer as the Internet License Manager (ILM) license server but JAWS is not authorized when you log on. The following error message displays:

An error has occurred during authorization initialization.

Error [3355447304]: The network is unavailable.

When JAWS and the SentinelLM license server are on the same computer and JAWS is set to run as a service, JAWS will not receive authorization at startup because JAWS was started before the license server.

Solution:
To resolve this issue, make the SentinelLM service a dependency of the JFW service. This forces the SentinelLM service to start before the JFW service.
Below are the steps and some notes. Before beginning, ensure that JAWS and the Network Authorization tools are already installed. In addition, JAWS must already be set up to run as a service.

This solution has been tested under Windows 2000 (service pack 4) and Windows XP Professional (service pack 2). The solution should work, but has not been tested in Windows NT 4.0 (service pack 6A), Windows 2000 Server/Advanced Server, Windows XP Home, and Windows 2003 Server. This solution will not work for Windows 95, Windows 98, Windows 98SE, and Windows ME.

Do the following to make the SentinelLM service a dependency of the JFW service:

1. Download the following .zip file which contains the files JAWSDependsOnLM_ON.reg and JAWSDependsOnLM_OFF.reg:

ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/Tools/JAWSDep.zip

2. Extract the files to a folder on your computer.

3. Navigate to the folder where you extracted the files. Select the file JAWSDependsOnLM_ON.reg and press ENTER. When prompted, choose Yes to install the key.

4. Restart the computer for the change to take effect.

The SentinelLM service will now start before the JFW service. To uninstall this registry entry, run the second file in the .zip file that you downloaded:

JAWSDependsOnLM_OFF.reg. After running this file, restart your computer for the change to take effect.

NOTE: If you clear the Automatically Start JAWS check box in the Basic Settings dialog box, JAWS will be removed as a service. If you want to run JAWS as a service again, you will need to run the file JAWSDependsOnLM_ON.reg to set up the dependency again.

Additional Notes:

* To check if the DependOnService key was added to the registry correctly, open the Services Management Console and select the JFW Service. Press the APPLICATION Key and choose Properties. On the Dependencies tab, you should see "SentinelLM."

* If the SentinelLM service is removed/uninstalled, the registry value remains. If the service is ever re-installed, the dependency is reinstated. This also means that if the SentinelLM service is removed and not re-installed, you must run the file JAWSDependsOnLM_OFF.reg to remove the DependOnService value. Otherwise, at the next startup, JAWS will fail to launch because its dependency failed to start. This failure is logged in the Application Event Viewer.

* The dependency will not affect JAWS when it is not running as a service.
 


What is the difference between my authorization CD and an activation CD? (02/07/2005)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 02/07/2005
Product Name: JAWS

Version: 5.10 plus
Category: Authorization

Question:
What is the difference between my authorization CD and an activation CD?

Answer:
Your authorization CD is different than an activation CD:
The authorization CD is included with your ILM software as a convenience. It offers a quick way to enter your 20 digit Authorization number without having to type it. This is the same number that appears in print and Braille on your program CD sleeve. For more extensive details about the purpose and benefits of your Authorization CD, refer to the following article:

What is the purpose of the ILM Authorization CD?
An activation CD is specially prepared upon request, created by a dealer, trusted friend, or Freedom Scientific Customer Support. If you cannot activate your ILM license automatically via the Internet because you do not have an Internet connection or have firewall security blocks, other methods of activating your license are available. If you contact your local dealer or Customer Service to activate by phone or fax, you provide them with your Authorization number and your computer's unique Locking code. You then may be sent an Activation CD. Once you receive the Activation CD, insert it into your computer's CD drive to activate your product.

You can learn more about ILM Activation in the "Product Activation Overview" topic in JAWS Help. You might also find the following related Web page a useful sources of information:

Freedom Scientific Product Activation (Introduction)

This information specifically applies to a limited set of products using Internet License Manager (ILM) based activation. ILM has been available from Freedom Scientific starting Fall 2004 for JAWS, and late summer of 2005 for MAGic and WYNN. This information does not affect products using older authorization methods.


What is the purpose of the ILM Authorization CD? (02/07/2005)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 02/07/2005
Product Name: JAWS
 

Version: 5.10 plus

Category: Authorization

Question:
What is the purpose of the ILM Authorization CD?
 

Answer:
The Internet License Manager (ILM) authorization CD included with your software is provided in order to offer a quick way to enter your 20 digit Authorization number without typing it. This is the same number that appears in print and Braille on your program CD sleeve. This 20 digit Authorization number is needed to get the license activation process started. However, you do not need the authorization CD to activate your software as you can always manually enter the number when requested.
When you insert the authorization CD, regardless of when you do so, your 20 digit Authorization number is saved in your Windows registry. Whenever the ILM activation process needs your Authorization number, it will find it stored within the registry. If you need to activate your software again on this computer, you do not need to insert your Authorization CD again. You must have Autorun enabled on your CD drive for the Authorization CD to run the utility that saves your 20 digit authorization number to the registry. If you do not, you can explore the contents of the CD, select the file AuthCode.exe, and press ENTER.

An added benefit of having your 20 digit authorization number saved to the registry is that if you do not have the CD handy at a later time, you can still display the number in the virtual viewer, which can be helpful if you need to talk to Customer Support or look up info about your license on the Web. To view the information, switch to the JAWS window and press INSERT+F1. If you are running JAWS from the system tray, press INSERT+J and then press CTRL+INSERT+V.
For privacy purposes, the displayed authorization number is limited to the first seven of the 20 digits.

NOTE: The ILM authorization CD is not the equivalent of the older Quella 3.5-inch disk. It does not store activation key information, the Activation License code, or your computer's unique Locking code. You can learn more about ILM Activation in the Product Activation Overview topic in JAWS Help. You might also find the following related Web pages useful sources of information:

Freedom Scientific Product Activation (Introduction)

What is the difference between my authorization CD and an activation CD?

How do I find the 20-digit ILM Authorization number associated with my JAWS Serial Number?

What are the different ways to Authorize JAWS?

When activating a single user JAWS ILM license, your Authorization CD is not detected.

This information specifically applies to a limited set of products using Internet License Manager (ILM) based activation, available from Freedom Scientific starting late summer 2005. This information does not affect products using older authorization methods.


What should I do after a "No Options Enabled" message when trying to use a dongle locked for current authorization? (02/02/2007)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 02/02/2007
Product Name: JAWS

Version: 6.0 plus

Category: Authorization

Question:
What should I do after a "No Options Enabled" message when trying to use a dongle locked for current authorization?

Answer:
When you plug in your dongle, which is authorized for the current version and JAWS or MAGic, you receive a message that indicates "No Options Enabled." JAWS or MAGic then runs in 40-minute mode, rather than fully authorized as expected. This may mean that the system is not seeing the dongle. In most cases, you can resolve this as follows:

1. First, try a reboot, and launch the Freedom Scientific product again. Sometimes this is all it takes for the hardware to be recognized. Reboots should not be necessary every time you remove and insert the dongle.

If a simple reboot did not help:

2. Remove the dongle from the system.

3. From your Control Panel, launch the Add/Remove programs utility. Remove the Sentinel System drivers.

4. Look in C:\Program Files and double check to be sure a folder named "Rainbow Technologies" no longer exists. If it does, delete it.

5. Reboot the system.

6. Go to C:\C:\windows\system32 and run the executable "RainbowSSD5.39.2.exe."

7. Reboot the system. This reboot is very important.

8. Plug in dongle and wait for the New Hardware Wizard.

9. Press the New Hardware Wizard NEXT, NEXT, and FINISH buttons.

Launch, or EXIT and launch your Freedom Scientific product. It should be authorized based on the dongle properties.


When activating a network license, you receive an error [93] message. (12/20/2004)

Details of Selected Bulletin
Bulletin Type: TSN Number: 20728
Date Posted: 12/20/2004
Product Name: JAWS

Version: 6.0
Category: Authorization

Short Description:
When activating a network license, you receive an error [93] message.

Problem:
When you attempt to activate a network license on the computer that runs the license server, you receive the following error message:

SentinelLM: Error [93]: Failed to add license code[License Information] to the License Server on host "Unknown".
License already added on host "Unknown".

Solution:
This error message only occurs when you attempt to activate a network license that has already been activated. If you receive this message, you do not need to activate your product license again on this license server. If the license server is not authorizing JAWS correctly on client computers, refer to the Network Authorization Quick Start Guide in JAWS Help and ensure the license server and clients are set up as required.
This information specifically applies to a limited set of products using Internet License Manager (ILM) based activation, available from Freedom Scientific starting Fall 2004. This information does not affect products using dongle and Quella (3.5-inch disk based) authorization methods.


When activating a single user JAWS ILM license, your Authorization CD is not detected. (01/25/2005)

Details of Selected Bulletin
Bulletin Type: TSN
Date Posted: 01/25/2005
Product Name: JAWS

Version: 5.10

Category: Authorization

Short Description:
When activating a single user JAWS ILM license, your Authorization CD is not detected.

Problem:
When you first start JAWS, you are asked to activate your license and either insert the authorization CD now or enter the Authorization number manually.
If you insert your authorization CD, JAWS searches for a CD, but displays the message "Your Authorization CD has not been detected."

A single user authorization CD should have the volume label "AuthJAWS." If the CD is named incorrectly, or not at all, JAWS cannot find the CD. A number of ILM Authorization CDs for single user licenses were shipped missing the CD volume label. Affected CDs were shipped between August 2004 and late January 2005 only to those ordering JAWS upgrades.

To determine if your CD is labeled correctly, insert it into your computer's CD drive and press WINDOWS Key+E. Press F5 to refresh the screen if necessary.
In the tree view where your CD drive is displayed, you should see "AuthJAWS." To explore the contents of the CD and ensure it is a Freedom Scientific Authorization CD, select the CD drive in the Windows Explorer tree view, press the APPLICATION key, and choose Explore. The CD should contain five files, one of which ends with the file extension .fsac.

NOTE: This issue only affects single user Authorization CDs. All network multi-user authorization CDs should have the volume label "AuthNetJAWS," but the volume label of the CD does not impact detection of the CD or installation of Network ILM tools.
 

Solution:
Insert the CD and allow it to start automatically. If the CD does not start, press WINDOWS Key+R, type "D:\AuthCode.exe" (where D is the letter assigned to your CD drive), and press ENTER. The AuthCode.exe utility places the 20 digit Authorization number into the registry. When you restart JAWS and begin the activation, you will not be asked for an Authorization CD.
Freedom Scientific intends to replace all single user authorization CDs that were shipped without a proper volume label.

This information specifically applies to a limited set of products using Internet License Manager (ILM) based activation, available from Freedom Scientific starting Fall 2004. This information does not affect products using dongle and Quella (3.5" diskette based) authorization methods.


When using Firefox to request an Activation License Code from FSActivate.com the returned code has added text at the end. (03/24/2006)

Details of Selected Bulletin
Bulletin Type: TSN Number: 26718
Date Posted: 03/24/2006
Product Name: JAWS
Version: 5.10 plus
 

Category: Authorization

Short Description:
When using Firefox to request an Activation License Code from FSActivate.com the returned code has added text at the end.

Problem:
When you use the Freedom Scientific Product Activation web page to retrieve and enter your Activation License Code using Mozilla Firefox, extra characters are added to the long code. The added text starts with #.

Solution:
The additional text does not influence the license activation and can be copied with all the text without consequences. The same procedure of obtaining an Activation License Code can be done using Internet Explorer, and your Activation License Code will not have the additional text.
This information specifically applies to products using Internet License Manager (ILM) based activation. ILM has been available from Freedom Scientific starting Fall 2004 for JAWS, and late summer of 2005 for MAGic and WYNN. This information does not affect products using older authorization methods.


Why would JAWS run fine with a properly activated ILM license, then suddenly start asking for activation and run in 40 minute mode? (11/03/2004)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 11/03/2004
Product Name: JAWS

Version: 5.10 plus

Category: Authorization

Question:
Why would JAWS run fine with a properly activated ILM license, then suddenly start asking for activation and run in 40 minute mode?

Answer:
A properly activated Internet License Manager (ILM) based license may cease to work if:

* You are using a network license and the network connection is down.

* You choose "Remove Product Activation" from the Start Menu, Programs, JAWS, Tools menu.

* You change an important hardware component.

The Freedom Scientific Internet License Manager (ILM) activation scheme relates directly to the identity, or "fingerprint," of your computer. Changing certain hardware components can modify the unique computer fingerprint. For many hardware changes, such as installing a new video card, you can simply reactivate your ILM license by selecting Update Authorization from the JAWS Help menu. Some hardware changes require more than simply reactivating your license and this document provides you with information on dealing with this situation. These changes include the following:

A. You install a new hard drive and port the current drive image to the new drive.

B. The size of the drive or drive partition where Windows is installed changes.

C. Any of the following items existed when you last activated your license, but no longer exist now:

* IDE device

* Video adapter card

* Sound adapter card

* CD-ROM drive (desktop only)

* PCMCIA adapter card (laptop only)

* Windows Product Activation file (Windows XP only)

If any of the above hardware changes, with JAWS 6.10 or later you are asked to reactivate your license after the hardware change. After you reactivate your license, JAWS runs as expected. You do not need to perform the process below.

If you are using JAWS 6.0 or 5.10, and the above hardware changes, you must remove the currently stored activation information using the FSLicenseClean utility.

1. Press WINDOWS Key+R.

2. Type or copy and paste one of the command strings listed below. Be sure to type the quotation marks and the spaces. If your Freedom Scientific product activation files are stored on a drive other than C, substitute the appropriate drive letter.

For a local license with JAWS 6.0:

"C:\Program Files\Freedom Scientific\Activator\1.1\FsLicenseClean.exe" jaws 0 1

For a network license on a designated license server with JAWS 6.0:

"C:\Program Files\Freedom Scientific\Activator\1.1\FsLicenseClean.exe" jaws 1 1

For a local license with JAWS 5.1:

"C:\Program Files\Freedom Scientific\Activator\1.0\FsLicenseClean.exe" jaws 0 1

For a network license on a designated license server with JAWS 5.1:

"C:\Program Files\Freedom Scientific\Activator\1.0\FsLicenseClean.exe" jaws 1 1

3. Press ENTER. The next time you start JAWS, the activation process begins and you can reactivate the license as requested.

This information specifically applies to a limited set of products using Internet License Manager (ILM) based activation, available from Freedom Scientific starting Fall 2004. This information does not affect products using dongle and Quella (3.5" diskette based) authorization methods. Last updated March, 2005
 


Windows Firewall prevents a client computer from retrieving a JAWS license from the license server. (10/07/2004)

Details of Selected Bulletin
Bulletin Type: FAQ
Date Posted: 10/07/2004
Product Name: JAWS

Version: 5.10 plus
Category: Authorization

Question:
Windows Firewall prevents a client computer from retrieving a JAWS license from the license server.

Answer:
If Windows Firewall is running, a client computer connected to a network may not be able to retrieve a network license (also called a "token") from the license server.
To resolve this issue, do the following to add JAWS to the list of allowed programs in Windows Firewall:

1. Open the Start menu and choose Control Panel.

2. Press W until you select Windows Firewall, and then press ENTER.

3. Hold down CTRL and press the TAB key until you move to the Exceptions tab.

4. Press ALT+R to choose the Add Programs button.

5. Select JAWS in the list of programs and press ENTER.

6. Choose OK to save your changes.

Windows Firewall now allows JAWS to communicate with the license server.
For more information about Internet License Manager (ILM) and firewalls, refer to the JAWS Help system. You might also find the following knowledge base articles useful:

What are the different ways to Authorize JAWS?

JAWS isn't speaking at install or startup. Firewall applications may interfere with using JAWS Tiny Firewall application may interfere with using JAWS.

This information specifically applies to products using Internet License Manager (ILM) based activation. ILM has been available from Freedom Scientific starting Fall 2004 for JAWS, and late summer of 2005 for MAGic and WYNN. This information does not affect products using older authorization methods.


Dongeln misslyckas att licensiera som förväntat efter uppdatering till JAWS 17.0.1806 eller MAGic 13.1.1103.

Problem
Dongeln misslyckas att licensiera som förväntat efter uppdatering till JAWS 17.0.1806 eller MAGic 13.1.1103.

Lösning
Det har inrapporterats att vissa Donglar inte längre licensierar din programvara efter uppdatering till JAWS 17.0.1806 eller MAGic 13.1.1103. Detta problem påverkar endast
donglar som har låsts före 2015 som "Standardversioner av JAWS eller MAGic. Det kan fixas genom att uppdatera din dongel till "Hemanvändare" som beskrivs nedanför.


1. Kontakta Technical Support på
Support@freedomscientific.com
och berätta på Engelska att din dongel har slutat fungera efter du installerat de senaste JAWS eller MAGic uppdateringarna. Vänligen inkludera ditt namn och serienummer i meddelandet.

2. Ladda ner och packa upp filen för att uppdatera dongeln:
DongleViewer.zip.

Filen innehåller 64-bit och 32-bit versioner av Dongel visaren. Technical Support kommer att svara till dig via e-post med ytterligare instruktioner.

3. När du får e-post från Technical Support, följ stegen i instruktionerna från Technical Support för att uppdatera din dongel.


Postad datum: 2016-04-07
Gäller för: JAWS och MAGic
 


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